Terms of Service & Refund Policy

Thank you for choosing Snap Booths Brisbane. We aim to make every event seamless, enjoyable, and professionally delivered. To ensure clarity for all parties, the following Terms outline our booking, payment, cancellation, rescheduling, and service policies.

While Deposits generally secure your date and are typically non-refundable, there are circumstances in which we may provide good-faith refunds or credits, as described in detail throughout these Terms.

By booking our services, you acknowledge that you have read, understood, and agreed to the following conditions.

1. Booking & Deposits

1.1 Booking Confirmation

A booking is only confirmed once the deposit or booking fee (“Deposit”) has been received. Submitting a booking request on our website without payment does not confirm the booking. Your event date is secured solely upon receipt of the required Deposit.

Paid hire time includes the time spent available for photos at your event, even if the booth is not actively used for a period of time the full period must be paid for (eg. dinner or awards agenda).

1.2 Purpose of the Deposit

The Deposit:

• reserves your event date and time exclusively for you,
• prevents us from accepting other bookings for the same slot (loss of opportunity),
• covers administrative preparation and scheduling,
• helps protect our business against last-minute cancellations.

1.3 Deposit Refundability (Softened & Clear)

Deposits are generally non-refundable. However, we understand that circumstances can change unexpectedly. It is not our wish to profit from your misfortune or change of circumstances. Therefore, in certain cases, we may offer refunds or credits in good faith, such as when rebooking is possible, or as otherwise outlined in the Refund Schedule or Rebooking Refund Exception below..

1.4 Acceptance of Terms

Payment of the Deposit confirms your acceptance of these Terms.

2. Payment Terms

2.1 Definition of Final Balance

The Final Balance is the total agreed cost of your booking minus the Deposit already paid.

2.2 Due Date, Late Payment & Contact Attempts

The Final Balance is due 7 days before your event date.

If the Final Balance is not received by the due date:

• We will make good-faith attempts to contact you (email, SMS, or other communication methods),
• However, we are not obligated to pursue you for payment,
• If payment is not received, we may cancel your booking immediately,
• We may then reassign your date to another client to reduce our exposure to losses because of cancellation due to your late payment.,
• We accept no liability if this adversely affects your event.

2.3 Payment Methods

Accepted payment methods are provided on our website or through any payment instructions we have communicated to you directly.

3. Cancellations, Rescheduling & Refund Policy

All cancellation or rescheduling requests must be submitted in writing via email.

3.1 Refund Schedule

A. Cancellations With 2 Months or More Notice

• You will receive a 50% refund of all amounts paid (including the Deposit), unless otherwise required by the Australian Consumer Law.
• Additional partial refund: If we successfully rebook your cancelled date and time without incurring significant costs (as detailed elsewhere in these Terms, including administrative, staffing, and promotional costs), we may at our sole discretion, provide an additional refund beyond the initial 50%.
• If applicable, this additional refund is calculated after deducting any reasonable costs incurred by us to rebook the slot.
• Intent: Our goal is to fairly mitigate your losses while not suffering loss ourselves from your cancellation.

B. Cancellations With Less Than 2 Months Notice

• No refund applies unless we successfully rebook your cancelled slot with a new client.
• If we do rebook:
• A partial refund may be issued, at our sole discretion, after deducting administrative, staffing, or promotional costs, and/or any discount offered to attract the replacement client.
• This applies even if the original booking was less than two months away.

Note: Sections A and B now consistently allow for additional partial refunds if the slot is successfully rebooked, with deductions only for actual costs incurred.

3.2 Rebooking Refund Exception (Good-Faith Mitigation)

If you cancel and we successfully rebook your date and time:

We will deduct:

• administrative and preparation costs,
• marketing or promotional expenses used to rebook the slot,
• any discount/incentive offered to attract a replacement client,
• other reasonable costs incurred due to the cancellation.

Snap Booths Brisbane will make good-faith efforts to rebook your cancelled time. We may offer promotional pricing if necessary to reduce the impact on your forfeited Deposit.

We emphasize that our intention is not to profit from your change of circumstances; however, we must safeguard our staff and mitigate losses caused by cancellations.

3.3 Rescheduling Policy

Rescheduling is offered at our discretion and subject to availability.

If:

• you request to reschedule, AND
• the original date cannot be rebooked,

then additional fees may apply to compensate for the lost business opportunity associated with your originally reserved date.

Rescheduled bookings are treated as new appointments and require a new Deposit.
Your original Deposit will only be refunded in part—or placed on hold—once the rebooking conditions for your originally scheduled date have been met.

3.4 Refunds for Completed Services

Once services have been delivered, no refunds apply except as required under the Australian Consumer Law.

4. Event Changes

4.1 All changes must be requested in writing.
4.2 We will do our best to accommodate changes but cannot guarantee availability.
4.3 Deposits remain non-refundable for client-initiated changes.
4.4 Additional fees may apply for travel, logistics, or staffing adjustments.

5. Service Conditions & Client Responsibilities

5.1 Venue Requirements

The client must ensure the venue:

• permits photo booth operation,
• provides adequate power,
• offers suitable access and space for setup and pack-down,
• provides appropriate sun and weatherproof cover when outdoors or exposed, to protect both equipment and staff.

5.2 No Liability for Venue Limitations

We are not responsible for service limitations caused by:

• venue restrictions,
• insufficient space or access,
• lack of compliant power,
• environmental conditions unsuitable for equipment.

5.3 Clarification of Responsibilities

Snap Booths Brisbane’s responsibility is to arrive, plug in, set up, operate the booth, pack down, and leave the venue.

The client bears full responsibility for ensuring:

• adequate ground stability,
• shelter from sun, rain, wind, or moisture,
• proper permits or approvals,
• safe and clear access routes,
• any conditions reasonably required to operate at the chosen location.

Any deficiency in these areas is entirely the client’s responsibility.

6. Liability, Weather Conditions & Force Majeure

6.1 Weather Acknowledgment & Responsibilities

Weather is unpredictable.

If the client chooses:

• an outdoor venue, or
• a venue requiring movement through weather-exposed areas,

then the client accepts full responsibility for weather-related risks and acknowledges that no refund applies if weather forces cancellation, as service could have been provided in an indoor or weather-protected location.

6.2 Indoor Venue Weather Exception

If the original booking was for a suitable indoor venue not susceptible to weather issues, but severe weather prevents attendees from arriving or forces the event organiser to cancel:

Option 1: Partial Refund

• Snap Booths Brisbane will share the burden with the client and refund the Deposit after deducting reasonable costs incurred in good-faith efforts to accommodate the event, including:
• travel costs,
• staff time and labour,
• other expenses reasonably incurred to prepare for the event.
• This ensures we do not profit from weather issues but fairly recover costs.

Option 2: Credit for Future Event

• Alternatively, the client may choose to credit the full Deposit toward a future Snap Booths Brisbane event, valid for up to five (2) years from the original event date.

The client may select either Option 1 or Option 2, at their discretion.

6.3 Operator Illness

If Snap Booths Brisbane is unable to attend due to operator illness, a full refund will be provided.
We may attempt to arrange a substitute operator, but this cannot be guaranteed.

6.4 Liability Limitation

To the maximum extent permitted by law:

• Our liability is capped at the total amount you paid,
• We are not liable for indirect, consequential, or economic losses, including emotional distress or missed opportunities.

6.5 ACL Compliance

Nothing in these Terms limits your rights under the Australian Consumer Law.

7. Intellectual Property, Photo Use & Licensing

7.1 Ownership

All images, videos, templates, and digital content (“Media”) created by Snap Booths Brisbane remain our intellectual property.

7.2 Licence to Client & Participants

Snap Booths Brisbane grants:

• the primary client a limited, non-exclusive licence to use all Media delivered as part of the service for personal, non-commercial use;
• event human participants depicted in Media a limited licence to use only those Media items in which they personally appear.
• For permission on commercial use of photos please discuss prior to booking.

7.3 Company Promotional Use

By booking, you consent to our use of Media for social media, marketing, website galleries, and promotional materials.

You may opt out by notifying us in writing before or within 48 hours after the event.

8. Right to Refuse Service

Snap Booths Brisbane may refuse or discontinue service for:

• safety concerns,
• intoxicated, abusive, or threatening behaviour,
• equipment risk,
• illegal activity,
• unsuitable venue conditions.

We do not refuse service on discriminatory grounds.

8.1 Events We Do Not Service

For brand reputation and safety reasons, we do not service:

• any event reasonably believed to involve illegal activity,
• any event that could damage or disparage our business, brand, or owners if publicly associated with it.

9. Privacy & Data Handling

We collect only the information required to deliver our services. Data is stored securely, not sold to third parties, and handled in accordance with applicable Australian privacy laws.

10. Dispute Resolution, Arbitration & Governing Law

10.1 Friendly Resolution First

Both parties agree to attempt resolution through open communication and good-faith dialogue before pursuing formal action.

10.2 Binding Arbitration

If informal resolution fails, disputes will be resolved via binding arbitration in which:

• no in-person appearance is required,
• video attendance is acceptable for all parties,
• the arbitrator’s decision is final and enforceable,
• the decision may be submitted to a court if the losing party refuses to comply.

10.3 Governing Law

These Terms are governed by the laws of Queensland, Australia.

11. Contact Us

For questions or clarification - Email: info@snapboothsbrisbane.com

Effective Date: 20th September 2025